Mediation is a less stressful way of resolving tenancy disputes.  Most mediations are conducted by telephone, meaning both landlords and tenants can be in their own familiar environment to talk together and make their own decisions on how to solve the problems.

A mediation appointment can be set up quickly and provides flexibility to suit the needs of the landlord and tenant.  When both sides agree on how to solve the problems, the mediator will write an order outlining what has been agreed to and what must be done.  The order can be sealed by the Tenancy Tribunal which is then enforced through the District Court if the other party does not fulfil their obligations.

Discussions in mediation are confidential and are not publicly disclosed.  This means landlords and tenants can have the confidence to openly talk about their concerns and explore options to resolve their disputes.

For more information about our mediation service, or how to apply and prepare for a mediation, see the Disputes section on our website.

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