Title board stating: What happens in a hearing?]

The Tenancy Tribunal is less formal than a court, and the process is more simple, allowing parties to represent themselves. [Speaker name and position appears on screen: Jenny Robson, Principal Adjudicator, Tenancy Tribunal (2022)]

If your hearing is scheduled at a local court, here is what a typical tribunal room looks like. You'll see the adjudicator. That's the person who makes the decision sitting at the back of the room, and on either side are the landlord and the tenant.

Both the landlord and tenant will tell their story. If you're the applicant, you'll explain your side first, presenting the facts briefly and clearly. If you are the other party, you will then be able to respond. You may find it useful to have everything written down and summarised beforehand.

The adjudicator may ask questions to ensure they've understood the claim and any defence clearly.

If you have witnesses, they can be called to give evidence. After hearing from both parties and any witnesses, the adjudicator will consider all the evidence presented. They will make their decision based on how the Residential Tenancies Act applies to the situation.

The adjudicator will issue a decision, which is called a tribunal order and must be obeyed by both parties to the dispute. You may be advised of the decision at the hearing, or it will be sent to you at a later time.

Remember, this is only one option to help sort a dispute. As soon as an issue pops up, try talking with your landlord or tenant as good communication can help sort the problem straightaway.

For more information about the Tenancy Tribunal, or how to apply and prepare for a hearing, see more on the dispute section on our website.

Close transcript